Shipping policy
Shipping Policy
Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
- UK Standard Shipping: 3–14 business days
- UK Express Shipping: 1–14 business days
- International Shipping: 7–21 business days depending on destination
Shipping rates are calculated at checkout based on your location and chosen delivery method.
International Orders We ship to selected international destinations. Please note that international orders may be subject to customs duties, import taxes, or fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Delays We are not responsible for delays caused by customs, weather, or carrier disruptions. Once an order has been dispatched, delivery times are estimates and cannot be guaranteed.
Lost or Damaged Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your email] within 14 days of the expected delivery date and we will do our best to resolve the issue.
Order Tracking Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
